We have a running joke in my family about my mom’s overwhelming love for Southwest Airlines. Well, actually, that is the joke — my mom has an overwhelming love for Southwest. She’s obsessed with them and will tell anyone and everyone who will listen how great they are, from their customer service to the ease in which they allow you to change your flight.
She especially loves them because of how they helped my uncle fly home, when his teenage son unexpectedly passed away and he couldn’t even stand straight from his grief — the airline literally helped him to his seat and did everything they could to get him home.
That’s dedication and a shining example of how airlines really can be great, just like this story goes to show.